Privacy Policy

Swipe Digital Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our suite of applications, collectively known as CrowdApps, including but not limited to CrowdQ&A, CrowdBadge, CrowdList, CrowdCard, CrowdScreen, CrowdZap, and other bespoke or custom services.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1. Personal Data

When you create an account or use our services, we may collect the following personal data:

• Name
• Email address
• Company name
• Phone number

This data is collected to facilitate the creation of your account, provide our services, and communicate with you regarding our services.

1.2. Data Collected by Clients

Our clients may use our platform to collect additional personal data from their customers, clients, or audience members. This may include, but is not limited to:

• Names
• Email addresses
• Social media handles
• Event participation data

Clients are responsible for ensuring that any personal data they collect through our platform is done so in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1.3. Cookies

We use cookies to manage sessions and to track website usage via third-party tracking tools, specifically Google Analytics. Cookies are small data files stored on your device. We use these cookies to:

• Maintain user sessions
• Understand how users interact with our website
• Improve our services based on usage data

You can control or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

• Account Creation and Management: To create and manage your user account.
• Service Provision: To deliver the services you request, such as audience engagement tools, badge printing, guest list management, and social media display.
• Communication: To communicate with you about updates, security alerts, and other relevant information.
• Compliance: To comply with legal obligations and resolve any disputes that may arise.

3. Data Sharing and Disclosure

3.1. Service Providers

We may share your personal data with third-party service providers who assist us in providing our services, such as hosting providers, email communication services, and analytics providers. These third parties are bound by contractual obligations to keep your information confidential and secure.

3.2. Legal Requirements

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. When personal data is no longer required, we will securely delete or anonymise it.

5. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. Our servers are located in the United Kingdom and are subject to UK data protection laws.

6. Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

• Access: You have the right to request access to your personal data and obtain a copy of it.
• Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
• Erasure: You have the right to request the deletion of your personal data, under certain conditions.
• Restriction: You have the right to request the restriction of processing your personal data, under certain conditions.
• Objection: You have the right to object to the processing of your personal data, under certain conditions.
• Data Portability: You have the right to request the transfer of your personal data to another organisation, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the details provided below.

7. International Data Transfers

As we are based in the United Kingdom, your personal data will be processed and stored in the UK. If you are accessing our services from outside the UK, please be aware that your information may be transferred to, stored, and processed in the UK. By using our services, you consent to this transfer.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date. Your continued use of our services after any changes to this policy constitutes your acceptance of the new terms.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us via our contact page.